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Our service department’s business idea is to take care of the customer during the systems life cycle. This life cycle long partnership guarantees the performance of the equipment. Malfunction in material handling system can interrupt the whole production and the costs can become very significant.
Regular service improves the reliability of the equipment and reduces the need for repairs. Our service department is divided into following activities: service, spare part documentation and spare part selling, HelpDesk function and projects.
Service
Even the best products cannot survive in constant stress without proper maintenance. The products also include wearing parts that need to be changed every now and then. Our maintenance department services the equipment accorging to the service plan and fixes the possible faults that might occur.
Pesmel is offering the maintenance as an addition to mills day-to-day service in order to improve the expertise and know-how of the quipment and adjustments. From experience we know that the manufacturer usually has the best knowledge of the equipment.
Besides mechanical maintenance we perform updates to logics and control softwares. The best way to arrange your preventive maintenance is to sign an annual service agreement. We offer our customers also additional training, if needed.
In addition to maintenance and spare part service we offer our customers operational reliability analysis. With these analysis the maintenance costs can be reduced and reliability of the equipment and processes improved. All the information from reliability analysis can be transferred to any maintenance system of the mill.
Spare parts
Service department provides the spare part recommendations and an offer concerning the most important spare parts at the beginning of project installations. Pesmel’s spare part service delivers the original quarantee spare parts during the life cycle of the system. Spare part service provides also installation manuals to the customers.
HelpDesk
HelpDesk service operates 24 hours a day, seven days a week ensuring the performance of the customer equipment. After signing the agreement, our qualified expert in logics is on hand when needed. He advises the operator directly by phone if a problem situation occurs.
The connection can also be taken directly to the control logics and the cause of disturbance can be solved by the programming device. Every expert in duty has been educated to know the control systems and methods of applications.
Projects
From service department the customer can inquire all kinds of things related to their production. We are prepared to help solving a variety of problems. The customer can turn to our service department when there is a need to modernize the old system or a need for different kind of design work, programming or electrical installations. As the capacity or purpose of use changes in time, we will be happy to develope your system to respond the new needs.
In co-operation with our automation department we carry out projects to renew logics. Changing the logic will increase the user friendliness, capacity and operating life of the system.
Our service department has the knowledge of designing the safety analysis to the existing systems according to new CE-regulations. We also deliver new safety devices to the existing systems.
Heikki Marttunen
Departmental Manager, Service
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